Refund policy

At Bukhari & Sons Distributors, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.


Returns

We accept returns under the following conditions:

  • Items must be returned within 14–30 days of delivery

  • Products must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase (order confirmation or receipt) is required


Non-Returnable Items

Certain items may not be eligible for return:

  • Final sale or clearance items

  • Used or damaged items (not due to shipping)

  • Customized or personalized products


Return Process

To initiate a return, please follow these steps:

  • Email us at aimsbankers1214@gmail.com

  • Include your order number and reason for return

  • Our support team will provide return instructions

  • Ship the item back to the provided return address


Refunds

Once your return is received and inspected:

  • You will be notified of the approval status

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider


Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

If you need an exchange, please contact us with photos of the item.


Return Shipping

  • Customers may be responsible for return shipping costs (unless the item is defective or incorrect)

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service


Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will resolve the issue as quickly as possible


Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

Bukhari & Sons Distributors
1046 Adler Lane
Carol Stream, IL 60188
United States

📧 Email: aimsbankers1214@gmail.com


Thank you for shopping with us. We appreciate your trust and are committed to providing a smooth and reliable experience.